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Faq
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What regular maintenance do heating and air conditioning systems need?
The most important part of HVAC maintenance aspect is maintaining unrestricted air flows. Dust, dirt, and debris are an HVAC system’s worst enemies. Whether it’s an indoor or outdoor unit, you must keep all filters clean and heat exchangers and coils free of restrictions. We recommend that your heating and cooling system be checked and serviced twice a year; ideally a spring and autumn tune-up. Also we recommend that you change your filter regularly, depending on the type of filter you have. This alone can eliminate many of the most common problems that need fixing and can significantly reduce the likelihood of a serious breakdown.
Why do I need to change my filter regularly?
Regular filter replacement helps your heating and cooling system operate at peak levels and improves indoor air quality. It is important to change filters regularly to ensure proper air flow and to keep your home free from dust, allergens and germs. Depending on the type of filter you have, you may require weekly or monthly filter replacements. Your Heat Wiser service or installation technician will recommend the ideal filters and replacement schedules for your unit(s).
Is sound an issue for heating & air conditioning?
Yes. Loud heating and cooling equipment contribute to sound pollution. Although no financial savings are tied to lower sound levels, the sound rating of a cooling system can have a considerable effect on comfort and enjoyment of your home. The sound level of an air conditioner or heat pump depends on a variety of factors, such as the age and make of the unit, and whether the compressor is insulated or not can contribute to the amount of noise it makes.
How do I know something is about to break, before it does?
Is it making strange noises? Is it cooling or heating all areas of your home sufficiently? Has it been taking longer to cool down or heat up? Have your utility bills been rising for no apparent reason? Any of these are signs that you may have a problem that needs service. In most cases, the longer you delay, the worse any underlying problems will get. So be sure to contact Heat Wiser to check out your system whenever you notice anything out of the ordinary.
How do I know if my A/C unit is big enough?
Bigger isn’t always better; its performance and efficiency that count. Before purchasing a replacement system you should always make sure your system is sized properly to match your needs and budget. Your Heat Wiser Expert will thoroughly assess your home and comfort requirements to determine the proper size and make the appropriate recommendation.
How can I increase the efficiency and life of home's heating and cooling systems?
  • Clean and replace your filters frequently.
  • Your system will heat and cool more evenly when the blower is in the “on” position. The blower provides constant air movement throughout the home, and allows for better filtration.
  • Install shades, drapes, shutters, or screens on windows that are exposed to extreme sunlight to keep room temperatures at moderate levels.
How can I eliminate indoor odors?
  • You may have tried to cover up indoor odors by spraying air fresheners or lighting candles. Unfortunately, these tactics only mask the odors, they don’t get rid of them. These remedies may in fact negatively affect indoor air quality from chemicals that cause allergic reactions or eye irritation for homeowners.Bacteria, dust mites, animal dander, cat saliva and mold may also be roots of your home’s odor problem. One method to purify the air is integrating a BreatheWiser system in your home, which helps kill odors and inhibit the growth of biological contaminants, sterilizing surfaces in the HVAC system. They also purify the air, preventing the growth of contaminants. The Breathe Wiser System is installed to work with your home comfort system. Sometimes poor ventilation contributes to unpleasant odors. Moisture condensation on walls windows and stagnate air are signs of poor ventilation. A qualified Heat Wiser technician can inspect your home comfort system to determine if this is an issue that should be addressed. The technician can also inform you how to solve the ventilation system’s ability to correctly circulate and ventilate indoor air.
How healthy is my indoor air?
According to studies created by the U.S. Environmental Protection Agency, exposure to air pollutants indoors can be 100 times higher than outdoors. Frequent dusting and vacuuming can help reduce the amount of dust and dust mites present in your home. However, not all airborne particles can be eliminated. Filtration devices can help eliminate particles that are too small to be caught by a vacuum. Some filtration devices include UV light units, air filters, energy recovery ventilators (ERVs), heat recovery ventilators (HRVs) and electronic air cleaners. A Home Health Report Card from Heat Wiser will provide the information about which indoor air improvement devices are right for you. To receive a Home Health Report Card and personal air quality consultation call us at 315-457-4100.
How often should I service my HVAC system?

Having a professional certified HVAC tech perform regular tune-ups on your system, twice per year is ideal, allowing us to identify and prevent more expensive issues, while ensuring everything runs smoothly for you during the colder months.

All heating units need regular maintenance to keep them running efficiently and smoothly, and our furnace maintenance specialists have the necessary skills and knowledge to ensure that your home’s heating system is in perfect shape.

What is the proper indoor humidity level?

Well, the optimum indoor range is around 35% relative humidity, but 30% to 40% tends to work best for many homes. If you go above this level, condensation on the windows can occur, breeding mold that leads to allergy and respiratory problems.

Dust mites, the leading cause of allergies, thrive in as little as 50% relative humidity. Allergens like molds thrive in relative humidity conditions above 60%, leading to a variety of ailments including asthma, allergies and respiratory infections.

Too little humidity on the other hand, can lead to dry nose and throat, dry skin, and static electricity, which can also ruin electronic devices such as computers, VCR’s, and DVD players.

Maintaining proper and consistent humidity is also important for the wood inside your home; flooring, doors, and even pianos can shrink, crack, and warp if not properly humidified.

Energy savings is another benefit of keeping the proper humidity level. You will actually feel warmer and more comfortable in humidified air, so you can turn your thermostat down about 2 degrees (saving money), and still feel just as warm. Seriously, it works!

How do I know if I should replace my air conditioner?

If your air conditioner is more than 15 years old, it is probably reaching the end of its lifespan. If you have been properly maintaining your system with annual tune-ups, this lifespan could stretch as far as 15-20 years (which is why we always recommend routine maintenance!) We also recommend replacing your AC system if it requires frequent repairs, if it is no longer keeping your home comfortable, or if you notice that your utility bills are higher than normal.

What causes AC units to freeze up?

There are many reasons why your air conditioning system might freeze up, and all of them require help from a professional technician to resolve, as only they have the training and correct tools to fix the problem.

Sometimes low refrigerant can cause your system to freeze up. Over time, wear and tear to your system can result in leaks that cause the system to lose refrigerant. When your unit loses refrigerant, the system may freeze up due to low pressure..

When freon levels are low, the refrigerant still is forced to expand to the same amount. The more that expansion occurs, the cooler the temperature is produced. The colder temperature will cause moisture in the air around your unit’s evaporator coil to freeze, eventually icing up the coil and impeding its function.

Dirty evaporator coils can cause units to lose airflow and, eventually, cause the system to freeze up. Defective blower motors can also cause freezing.

What are the benefits of a programmable thermostat?

Installing a programmable thermostat in your home helps you take control of how much energy you use for heating and cooling. If used effectively, a programmable thermostat can help you improve energy efficiency and save significant money on your utility bills. You can also conveniently adjust your thermostat using your smartphone, anywhere in the world with an internet connection!

How often should I replace my HVAC air filters?

Air filters are an important part of your air conditioning unit and, if not replaced regularly, can lead to decreased performance and increased energy costs. The following air filter signs may be clues that it’s time for a replacement:

Increased energy cost

  • AC unit is too hot
  • No or less cooling than before
  • More dust near the air vents

Changing air filters is an investment toward a healthier environment as well as increased energy savings. So, get in touch with our HVAC experts for reliable HVAC service.

How important is my indoor air quality?

The short answer? So important! Your indoor air quality can be as much as 100 times worse than the outdoor air. That means pollutants, allergens, dust, and mildew can be circulating in your home affecting your family’s health and wellbeing. Improving and maintaining your indoor air quality is vitally important to your home and family.

If you suffer from allergies or worry about the quality of the air circulating inside your home or office, you may want to consider investing in an Indoor Air Quality solution.

Whether it’s with an air purification system, like an Ultraviolet “air scrubber,” or changing and cleaning air filters on a regular basis, our team of experienced professionals can help you breathe better and improve your indoor air quality.

What is a ductless mini-split system?

A ductless mini-split system is an alternative to traditional heating and cooling like central air. Ductless HVAC works similarly to central heating and cooling, except that it doesn’t require ductwork. Your mini-split system will have an indoor and outdoor unit, but it will only require a small hole to be cut through the exterior wall—just big enough for a tube of refrigerant to pass through. Inside your home, the air will be conditioned and returned into the room by the same unit.

Ductless mini-split AC systems are the perfect solution for anyone who wants to cool their home quietly without running ductwork. They’re also a versatile addition to areas of your home that might not typically accommodate ductwork, such as garages, standalone structures, or sunrooms.

What’s the best way to extend the life of my unit?

Heating and cooling units are a big investment, so it’s understandable that you’d want them to last as long as possible. Reducing usage is always helpful, so turn the thermostat up or down, as needed, to reduce use when you’re not at home. Changing air filters will prevent clogs.

It is also important to perform routine maintenance as well. This can help to prevent those pesky problems from occurring in the first place while extending the life of your furnace to save you money in the long run.

What is the proper indoor humidity level?

Well, the optimum indoor range is around 35% relative humidity, but 30% to 40% tends to work best for many homes. If you go above this level, condensation on the windows can occur, breeding mold that leads to allergy and respiratory problems.

Dust mites, the leading cause of allergies, thrive in as little as 50% relative humidity. Allergens like molds thrive in relative humidity conditions above 60%, leading to a variety of ailments including asthma, allergies and respiratory infections.

Too little humidity on the other hand, can lead to dry nose and throat, dry skin, and static electricity, which can also ruin electronic devices such as computers, VCR’s, and DVD players.

Maintaining proper and consistent humidity is also important for the wood inside your home; flooring, doors, and even pianos can shrink, crack, and warp if not properly humidified.

Energy savings is another benefit of keeping the proper humidity level. You will actually feel warmer and more comfortable in humidified air, so you can turn your thermostat down about 2 degrees (saving money), and still feel just as warm. Seriously, it works!